Process Modeling for Requirements

• Traditional Classroom: 1-day
• Virtual Instructor-led: Two 3-3.5 hour sessions; Three 2-hour sessions

Conducting business process analysis is a best practice to ensure that the solution requirements are business process-based and that the requirements you document meet the business needs. Identifying/documenting the business processes in scope and documenting the as-is business process flow map for each process enables you to use them for pain point/opportunity analysis. This sets a strong foundation for the business process context where the new solution functionality will come into play to support the business. Pain point/opportunity analysis helps to identify where things need to be fixed, which may or may not result in requirements for a new solution. There is great value in simply understanding where things are not working well. Opportunity analysis focuses on improving a process even when it appears that there is nothing wrong — but it could be done better.

The format of the workshop will be interactive and collaborative. It will serve to provide hands-on workshop discussions/exercises to ensure a sound understanding of how to effectively:

• Identify/document the business process within scope of the project.
• Build an as-is business process flow map to depict who is responsible for doing what, when, in what sequence, using/producing what information, and employing what technology.
• Walk through a business process flow map to identify the different types of pain points and where opportunities that would improve the process.
• Use the process flow map and analysis of pain points/opportunities to identify use cases that are requirements for the new solution.
• Build a use case inventory that jumpstarts a system context diagram.

Target Audience

Individuals who will benefit from this workshop include business analysts and business process analysts.

Learning Objectives

• Describe what a business process is, how to identify them, and how to structure them in a process decomposition diagram.
• Illustrate processes via a process flow diagram.
• Identify and analyze pain points and opportunities for improvement to the business process.
• Identify new solution requirements within the context of the business process by identifying use cases and documenting them in a use case inventory.
• Build a system context diagram that will graphically illustrate the scope of the new system solution (helps to avoid system scope creep).

Key Takeaways

• Identifying business processes
• Building a business process flow map
• Identifying pain points/opportunities and analyzing them to identify new solution requirements (use cases)
• Documenting each use case in a use case inventory
• Building a system context diagram to illustrate the new solution system scope

Course Outline

Understand the Business Scope — Business Context Diagram

• Requirements Life Cycle — Analyze the Business
• Define the Scope — Business vs. System
• Business Context Diagram
• Context Diagram Notation
• Exercise: Build/Revisit the Business Context Diagram

Identify and Structure the Business Processes

• What Is a Business Process
• Types of Business Processes
• Discussion: Starting a New BA Project
• Information Gathering
• Document Business Events
• Exercise: Identify Business Events and Process Responses
• Process Decomposition Diagram
• Exercise: Identify and Structure the Business Processes

Understand the “As-Is” Business Process

• Why Model a Business Process?
• Process Flow Diagrams
• BPMN
• Exercise: Build a Process Flow Diagram
• Business Rules

Conduct Process Analysis — Pain Points/Opportunities/Recommendations

• Deliverables
• Identify Pain Points/Opportunities
• Identify Potential Solutions
• Document Recommendations
• Exercise: Conduct Process Analysis
• Exercise: Conduct Root Cause Analysis

Leverage Process Analysis to Identify Use Cases

• Identifying Use Cases
• Use Case Inventory
• Exercise: Identify Use Cases

Understand the System Scope — System Context Diagram

• Define the Scope — Business vs. System
• System Context Diagram Overview and Notation
• Exercise: Document the Solution Scope — System Context Diagram

BAI304-5B Course Code