Diversity, Equity, and Inclusion

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Target Audience

Individuals who will benefit from this course include new and experienced managers, supervisors, team leaders, and individuals who want to enhance connection, collaboration, and innovation on their team.

Program Objectives

• Explain the benefits of psychological safety.
• Articulate the critical connection between “failure” and success.
• Identify ways to create intentional space to be in the Learning Zone.
• Brainstorm team norms that promote psychological safety.
• List critical coaching behaviors that foster trust, growth, and development.
• Describe the four stages of psychological safety.
• Distinguish between functional and dysfunctional conflict.

Course Outline

Module 1: Building the Foundation

• Opening Activities
• Psychological Safety, Performance, and Associate Well-Being
• The Bridge Between Psychological Safety and Diversity, Equity, and Inclusion
• Creating a Foundation of Trust

Module 2: Setting the Stage

• Activity: Psychological Safety — Making It Real
• Designing Experiences for Inclusion
• Protecting the Learning Zone
• Activity: Creating Team Norms

Module 3: Inviting Participation

• Adopting a Coaching Mindset
• Asking Powerful Questions
• Three Levels of Listening
• Activity: Closed Versus Open Questions

Module 4: Responding Productively

• Two Types of Conflict
• Stimulating Functional (Cognitive) Conflict
• Demonstrating Emotional Intelligence
• Psychological Safety and Accountability
• Activity: Where Is Your Team?

Module 5: Putting It All Together

• The Four Stages of Psychological Safety
• Activity: Self- and Team Assessment
• Creating a Productive Team Culture
• Activity: Concrete Actions to Build Psychological Safety

Module 6: Summary and Next Steps

MDV2011c Course Code