Lean Six Sigma and Business Process

Lean Six Sigma Process and Value Stream Mapping

• Traditional Classroom: 2-day
• Virtual Instructor-led: Four 3-hour sessions

This two-day interactive workshop explores the tools and techniques used to drive velocity that delivers value-add outputs to the customer. The hands-on exercises use the process and value stream mapping techniques to analyze the efficiency and effectiveness of a process. Participants will use Visio or similar software for the mapping exercises.

Target Audience

The primary audience for this course is anyone working in a culture that emphasizes effective and efficient quality delivery of products and services.

Learning Objectives

• Explain the basics of and the benefits of when to use process and value stream mapping techniques.
• Select the appropriate symbols when mapping a process.
• Create three types of process maps.

Course Outline

Module 1: Foundation Concepts

• What Is Process Improvement?
• 3Vs of Quality Improvement: Variation, Velocity and Value
• Identifying Company Value Streams
• Types of Waste
• Continuous Flow and Leveling

Module 2: Process Mapping

• Process Map Conventions and Symbols
• High-Level Process Map (SIPOC)
• As-Is Detailed Process Map
• Deployment Process Map
• Analyzing a Process Map

Module 3: Value Stream Mapping

• Value Stream Map Conventions and Symbols
• Value-Add Matrix and Analysis
• Time Value Map
• Value-Add Chart (Takt Time)

Module 4: Best Practices for Mapping

• Create a Value Stream Plan
• Practical Approach Guidelines
• Analysis — Product versus Information
• Data Collection Hints and Tips and Pitfalls
  • Individual versus Group
  • Face-to-Face versus Virtual
  • Observation
• Documentation
  • Critical Components
  • To-Be/Improved State

MDI1414 Course Code