Management and Leadership

Being a Valued Team Member

• Traditional Classroom: ½-day
• Virtual Instructor-led: One 3-hour session or Two 90 minute sessions

Being a valued team member involves more than just growing your skills and knowledge. Building strong relationships is also a key part of team success. In this session we’ll explore how to earn and extend “smart” trust to contribute to a team culture of psychological safety. You’ll also learn how increasing your emotional intelligence will enhance your credibility as well as your team’s performance.

Target Audience

This course is designed for aspiring leaders, team members, and individual contributors who want to enhance their effectiveness and relationships within teams.

Learning Objectives

• Describe an environment of psychological safety.
• List actions that add to and detract from credibility, reliability, and intimacy (trust).
• Articulate the business case for trust.
• Utilize a matrix model to identify and prioritize high-impact work.
• Explain the connection between empathy and emotional intelligence.
• Practice active listening skills in a real-life scenario.

Course Outline

Opening Activities

• Kickoff Question: What Is the Key to Building Strong Relationships That Last?
• Your Wake

The Importance of Psychological Safety

Balancing the Trust Equation

• Group Breakout Activity: Balancing the Trust Equation
• Video: Stephen Covey — The Speed of Trust
• Building Trust with Stakeholders

Building Your Credibility

• The Four Cores of Credibility — Results, Capabilities, Intent, Integrity
• Individual and Group Breakout Activity: Credibility Self-Assessment
• 13 Behaviors of High Trust

Prioritizing for Impact

• Group Breakout Activity: Using the Eisenhower Matrix

Empathy and Emotional Intelligence

• Video: Brené Brown on Empathy
• Workplace Empathy
• Daniel Goleman’s Five Components and Four Domains of Emotional Intelligence
• Demonstrating Emotional Intelligence

Active Listening Practice

• Three Levels of Listening and Verbal Listening Techniques
• Paired Breakout Activity: Active Listening Practice

Summary and Next Steps

MDV1010c Course Code