Communicating with Clarity in a Hybrid Environment

Traditional Classroom: ½-day
Virtual Instructor-led: One 3-hour session or Two 90 minute sessions

The next-new-normal of hybrid work has arrived, with a unique set of competencies required to navigate the intricacies of hybrid team dynamics. While some challenges presented by hybrid work are structurally inevitable, the benefits are exponential for those who equip themselves to navigate these brand new waters.

This interactive session is designed for team members who want to optimize their visibility, access to resources, and career opportunities regardless of the model they are following. We’ll explore the importance of self-advocacy and ways to take initiative in building relationships, setting clear expectations, and asking for resources and support. We will also brainstorm responses to real-life scenarios involving hybrid work challenges.

Management and Leadership Training Solutions Catalog

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Target Audience

Individuals who will benefit from this course include anyone at any level in the organization who works with hybrid teams and wants to improve their communication skills.

Learning Objectives

Explain benefits and challenges of hybrid team work.
Identify current communication challenges that exist for your team.
Articulate concrete ways to ensure equitable and inclusive communication.
Describe ways to enhance the clarity of a spoken or written message.
List preferred communication channels for team members.
Recognize the importance of defining digital communication norms for your team.
Brainstorm solutions to real-life challenges involving communicating in a hybrid environment.

Course Outline

Opening Activities

Four Modes of Hybrid Collaboration
What Are Your Team Norms Around Communication?

Benefits and Challenges of Hybrid Work

Group Breakout Activity: Document the Benefits and Challenges of Hybrid Work
Ensuring Equitable and Inclusive Communication
Class Activity: Practice Scenario and Solutions
Key Competencies for Hybrid Work

Enhancing the Clarity of Your Message

Communication Lesson from the Archery Range
Group Breakout Activity: Overcoming Communication Filters

Elements of Communication and Audience Engagement

Engagement and Communication Mode
The Importance of Congruent Communication
Three Levels of Listening and Active Listening Techniques

Choosing Communication Channels

Group Breakout Activity: Preferred Communication Channels
Class Activity: Practice Scenarios and Solutions

Setting Digital Communication Norms

Group Breakout Activity: Document Digital Communication Norms for Your Team
Email Best Practices

MDV1371a Course Code

For more information on this topic, as well as how Corporate Education Group can help power your organization’s performance, contact us via email or call 1.800.288.7246 (US only) or +1.978.649.8200. You can also use our Information Request Form!