The Arc and Art of Feedback

Traditional Classroom: ½-day
Virtual Instructor-led: One 3-hour session or Two 90 minute sessions

Regardless of one’s role in an organization, giving and receiving feedback is a critical part of growth and development. In this session, we will demystify the process of delivering candid, constructive feedback, while activating key insights from brain science to enhance the process. We’ll explore several frameworks for giving and receiving feedback, building your skills through scenario work and role play. We will also examine the importance of asking powerful questions on both sides of the feedback process. In examining the connection between feedback and performance, you’ll improve your ability to give (and receive) feedback that encourages growth and engagement.

Target Audience

This course is designed for new and experienced managers, leaders, team leads, and team members who want to build their confidence and competence in feedback situations.

Learning Objectives

Articulate the connection between effective feedback and employee engagement.
Describe the components of a high-impact feedback conversation.
Distinguish between feedback that motivates versus feedback that shuts someone down, using a mini case study.
Practice tactical empathy and active listening techniques.
Leverage a proven model to prepare and deliver feedback in a real-life scenario.

Course Outline

Introduction and Objectives

What Feedback Is and Is Not

Activity: Challenges Giving and Receiving Feedback

The Connection Between Feedback and Engagement

Global Statistics: Employee Engagement Levels
What Kind of Feedback Creates Active Disengagement?
What High-Impact Conversations Involve

Mini Case Study: Feedback That Motivates

Activity: Mini Case Study
Activity: Feedback That Motivates

Tactical Empathy and Active Listening Skills

Tactical Empathy Skills: Acknowledging and Validating
Three Levels of Listening
Verbal Active Listening Techniques
Activity: Listening Actively

The STAR Model of Feedback

Reframe How You Think About Feedback
Video: The Secret to Giving Great Feedback
The STAR Model of Feedback
Productive Versus Unproductive Mindset

Role-Play Demonstration and Scenario Work

Individual Activity: Choose a Feedback Scenario
Paired Activity: Role-Play Your Feedback Scenario

Summary and Next Steps

MDV2011b Course Code

For more information on this topic, as well as how Corporate Education Group can help power your organization’s performance, contact us via email or call 1.800.288.7246 (US only) or +1.978.649.8200. You can also use our Information Request Form!

Practice Area

Management and Leadership