Management and Leadership

Developing People and Team Culture

• Traditional Classroom: 1-day
• Virtual Instructor-led: Two 3-3.5 hour sessions or Three 2-hour sessions

Communication is the number-one capability needed for professional success, and it’s a skill set we need to continually refine and develop. In part one of interactive course, we will use the Everything DiSC^® framework as a lens to explore and understand different communication needs, styles, and preferences. Through individual reflection, small group activities, and collaborative work as a class, we will investigate the importance of flexing your communication style based on the needs of your audience. You’ll learn concrete techniques for communicating more intentionally and effectively with colleagues... and especially people whose styles are different than your own.

If a message is to have impact and meaning, a leader’s effectiveness is dependent on not only knowing what to communicate, but knowing how to communicate. Part two of this course builds on what was learned in part one using DiSC^® and explores how observable behaviors often map to different DiSC styles and how this can affect and influence how individuals receive and respond to communications. At the end of this session you will be able to apply your knowledge of DiSC styles to improve the effectiveness and intentionality of your communication with others.

Target Audience

This course is designed for new and experienced managers, leaders, team leads, and team members who want to build their confidence and competence in communicating with people and teams.

Learning Objectives

• Identify various “filters” that have a negative effect on communication.
• Explain the importance of tailoring your message to meet the needs of the receiver.
• Infer how your personality impacts your communication preferences.
• Articulate key differences between the four basic DiSC^® styles.
• Determine how communication styles and combinations impact working with others.
• Identify ways to problem-solve communication challenges when others have different styles.
• Identify observable behaviors that often map to the different DiSC styles.
• Leverage two key questions to infer others’ DiSC styles.
• Explain how to flex your leadership style to meet the unique needs of your people.
• Describe a global framework for assessing cultural differences along eight behavioral scales.
• Create a custom Culture Map for your team based on team norms and behaviors.

Pre-Course Work

Everything DiSC^® Online Self-Assessment

Course Outline

Part One: Intentional Communication

Getting Started

• Welcome and Introductions
• Course Goals and Objectives
• Opening Activities

The Goal of Communication

• The Medium and the Message
  • Communication Filters
  • A Lesson from the Archery Range

• Personality and Communication Styles
  • Cornerstone Principles of DiSC
  • Class Activity: Identify Your DiSC Style

Exploring Your Everything DiSC Report

• Priorities of Your DiSC Style
• Individual Activity: Personalize Your Report
• Small Group Activity: DiSC Style Motivators and Stressors
• Individual Activity: Reacting to Other Styles
• Class Activity: Identify the DiSC Style...

Increasing Your Personal Effectiveness

• Individual Activity: What Challenges You?
• Small Group Activity: Flexing Your Style
• Individual Activity: Strategies for Action
• Small Group Activity: Taking Action

Part Two: Developing People and Team Culture

Review of Everything DiSC^®

• Cornerstone Principles

Guess the DiSC Style

Inferring Others’ DiSC Styles

• Using the DiSC Circumplex
• Individual and Group Breakout Activity

Leading and Managing Using DiSC

• Responding to Real-Life Scenarios
• Cultural Aspects of Interpersonal Complexity
• Eight Scales Mapping Culture
• Individual and Group Breakout Activity: Create Your Team Culture Map

Summary and Next Steps

MDV2011fa-1 Course Code