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EmailManager as Coach: Activating Peak Performance
- Traditional Classroom: 1-day
- Virtual Instructor-led: Two 3-3.5 hour sessions or Three 2-hour sessions
An important part of a manager’s role is to empower and develop their team members to reach their full potential. Rather than simply giving orders, a manager-coach guides employees, providing support and feedback to help them grow both professionally and personally. This session will focus on using effective coaching behaviors together with a framework for coaching conversations that avoid defensiveness and promote joint problem solving.
At the end of this session you will be able to engage with team members using coaching behaviors that use three levels of listening, focused inquiry, and leverage a proven framework focused on collaborative discovery and growth.
Target Audience
This course is designed for new and experienced managers, leaders, team leads, and team members who want to build their confidence and competence in coaching their employees.
Learning Objectives
- Describe an effective coaching relationship.
- Self-assess proficiency on critical coaching behaviors.
- Identify the three levels of listening that lead to successful coaching.
- Explain how focused inquiry can stimulate critical thinking and insight.
- Leverage a proven framework to engage in a coaching conversation focused on collaborative discovery and growth.
Course Outline
Introductions and Opening Activities
- What Coaching Is
- Class Activity: Sports Illustrated Icebreaker
Coaching Competencies and Behaviors
- What Coaching Is and Is Not
- Group Breakout Activity: Coaching Examples
- Critical Coaching Behaviors
- Listening Skills and the Three Levels of Listening
- Asking Powerful Questions
Setting the Foundation
- What Is a Coaching Framework?
Exploring the GROW Model
- The TGROW Framework
- Topic, Goal, Reality, Options, Way Forward
- Group Breakout Activity: Coaching Session Role-Play
Summary and Next Steps
MDV4009-3 Course Code
For more information on this topic, as well as how Corporate Education Group can help power your organization’s performance, contact us via email or call 1.800.288.7246 (US only) or +1.978.649.8200. You can also use our Information Request Form!
