Client Spotlight

Transportation

Greater Toronto Airport Authority

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Situational Overview

• Non-profit organization charged with operating a large international airport facility in a highly diverse metropolitan area.
• With a stated commitment to develop an inclusive and diverse workforce, internal assessment indicated a lack of representation affecting this commitment and which was also not reflective of the greater community served.
• Desired goal to intentionally seek out diversity through the creation of a culture that is intentional and thoughtful in welcoming and including diverse contributions within its workforce.

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CEG Solution

• CEG provided consulting services that both validated the client’s diversity and inclusion strategy and laid the groundwork for the development of a comprehensive enterprise training approach.
• Content: CEG’s Inclusive Leadership Learning Journey content and structure aligned well with the client expectations.
• Client Centric: Collaborating with client, CEG tailored its Inclusive Leadership program to align with client values and adopted Diversity, Equity, and Inclusion Strategy.

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Results

• Created, tested, and adjusted the tailored Inclusive Leader content on a select group of leaders in a pilot program delivery.
• Delivery of the Inclusive Leader Program to all “People Leaders” across the organization, including Executive Team and Directors; population of approximately 300 participants.
• Rollout of program to remaining target population of Associate Directors and Managers to be scheduled in a later project phase (pending).
• Conducting content/program evaluation over program duration to ensure measurable goals/actions are achieved (ongoing).
• Create plan for ongoing learning in the diversity and inclusion area.
• Recommend a 3-year training strategy for the client.
• High level of leadership, stakeholder, and participant satisfaction.